Live Tracking

Shipment tracking reads the voyage from the carrier. The dashboard writes the vessel, the ports and the dates onto the shipping record of every linked car.

Requirements: permission to update cars. The plan must include tracked shipments. The limits are 15 shipments on Starter, 35 on Trade and 100 on Export. The form shows "Live tracking is not included in the current plan" when the plan has none.

StepsCopy Anchor Link

1. Open the shipping form with Edit Shipping or Add Shipping. See Record a shipment.
2. Choose a line in Shipping line. The Live tracking switch stays off for Other carrier, entered manually.
3. Enter the Bill of lading, the Booking number or the Container number.
4. Turn on the Live tracking switch.
5. Under Track by, choose Bill of Lading, Booking Number or Container Number. The default is Bill of Lading. A button is unavailable when the line does not support that reference.
6. Select Save.

ResultCopy Anchor Link

The Vessel or truck, From, To, Departed and Arrives fields become read-only. A note states that the carrier updates them. The Shipping panel of the car page then shows the carrier, the status, the route, the arrival date, the vessel and the time of the last update. Select View Voyage to open the Shipment tab.

The form states the use of the plan limit, for example "3 of 15 tracked shipments in use".

NotesCopy Anchor Link

• The dashboard checks the reference with the carrier before it uses a tracking place. A mistyped reference is refused and uses no place.
• The message "Shipping details saved. Live tracking did not start." means that the record is saved and the tracking is not. The message states the reason.
• When every place of the plan is in use, the dashboard refuses a new reference with a message that names the plan limit. The remedies are raising the plan limit or stopping an active shipment. A delivered shipment holds no place.
• Cars with the same reference share one tracked shipment and one place. One bill of lading covers every container on it.
• A shipment that is already delivered when first checked is shown once and uses no place.
• The status shows as Planned, In Transit, Delivered or Cancelled. Awaiting Carrier Data appears before the first report. Needs Attention appears when the last update failed. Point at the badge to read the reason.
• The Live Tracking column of the exports list shows the status and the time of the last update.
• The dashboard refreshes active shipments in the background.
• The panel can suggest a status change. The text "The carrier reports departure." offers Mark as In Transportation. The text "The carrier reports arrival." offers Mark as Delivered. The change takes effect only after the team member selects the button.

Refresh and stopCopy Anchor Link

Select Refresh Tracking in the row menu of the exports list, or the refresh button on the car page. A shipment can be refreshed once every 15 minutes. The button is unavailable until then.

Select Stop Tracking in the row menu to end tracking. Turning the switch off in the form and selecting Save has the same effect. On a shared reference, only the selected car leaves the shipment.

When tracking stops by itselfCopy Anchor Link

A stopped shipment keeps its last data for display and releases its tracking place. The Live Tracking column then reads "Tracking stopped".