# WhatsApp Updates (https://docs.carlio.app/docs/customers/send-whatsapp-updates)

Record the consent of a customer and send vehicle updates on WhatsApp



A customer with recorded consent receives a WhatsApp message at each step of the purchase, from the sale to the delivery.

**Requirements:** WhatsApp updates switched on under [Integrations](/docs/settings/integrations#switch-on-whatsapp-updates-for-customers), and the customer update permission, held by the Owner and Manager roles.

## Record consent [#record-consent]

1. On the customer page, select **Record Consent** in the **WhatsApp Updates** card.

   ![The WhatsApp Updates card with no consent on record and the Record Consent button](https://storage.carlio.app/public/docs/4e2d77cb-fa4d-4dab-93db-f1ed24efdfe0.webp)

2. Check the **Mobile number**, with its country code.

3. Read the statement to the customer. After the customer agrees, select **The customer agreed to receive these messages.**

   ![The Record WhatsApp Consent dialog with the Mobile number entered and the customer agreement selected](https://storage.carlio.app/public/docs/a56c59aa-76bd-4036-93d0-31890e9b1cfc.webp)

4. Select **Record Consent and Send Welcome**.

The welcome message goes out at once.

## When an update is sent [#when-an-update-is-sent]

* The customer is the buyer on an open deal for the car.
* The update is switched on under [Integrations](/docs/settings/integrations#choose-the-whatsapp-updates).
* For a shipment update, the shipment is under live tracking and set to **Visible to Customer**.

Replies from the customer appear in the **Messages** tab.

## Status [#status]

| Status       | Meaning                                                                |
| ------------ | ---------------------------------------------------------------------- |
| Subscribed   | Updates are sent.                                                      |
| Unsubscribed | Updates stopped, by the dealership or by the customer.                 |
| Unreachable  | WhatsApp could not deliver to the number. No further updates are sent. |

## Change the number [#change-the-number]

1. Select **Change Number** in the **WhatsApp Updates** card.
2. Enter the new **Mobile number**, with its country code.
3. Read the statement to the person who uses the new number. After that person agrees, select **The customer agreed to receive these messages.**
4. Select **Change Number and Send Welcome**.

Consent applies to one number, so the welcome message goes to the new number at once and updates to the old number stop. The number already on record cannot be submitted again.

Use this also for an **Unreachable** number.

## Stop updates [#stop-updates]

Select **Stop Updates** on the card, or the customer replies **STOP**. To resume, select **Record Consent** again.